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HIDOE Launches ‘Ohana Help Desk to Support Students and Families with Distance Learning

The Hawaiʻi State Department of Education (HIDOE) today launched the nation’s first statewide, comprehensive help desk providing technology support to public school students and their parents as schools offer more opportunities for online and blended learning.

The ʻOhana Help Desk will provide self-service and chat support for families experiencing issues connecting to HIDOE systems remotely from home. The help desk will be able to assist with connectivity-related issues (e.g. network and wifi connectivity), access and security issues, device support (e.g. devices, applications, software updates) and general IT support.

The ‘Ohana Help Desk will be open to support students and parents:

  • By phone at 643-DESK (3375) Monday through Friday from 7 a.m. to 8 p.m. and on Sundays from 4 to 8 p.m. The help desk will be closed on state holidays.

  • Online 24/7 at ohanahelpdesk.org for self-service support and information.


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